Tuesday, November 30, 2010

Marriott Nashville and Milwaukee - Have employees damaged the Company's Reputation?

Erin Andrews - one of America's favorite sports anchors has been the victim of a "Peeping Tom" incident. Unfortunately this occurred at Marriott and Radisson Hotels. Staff at hotels gave a specific guest information relaying the specific room where Ms. Andrews was staying.

This is a PR nightmare for Marriott and Radisson Hotels, and not just the locations responsible for the incidents. The publicity this lawsuit has received can have impact for years to come, specifically in Marriott's efforts to cater to celebrity guests and even attract celebrity spokespersons for marketing and advertising. Even the average traveler will be uncertain in a hotel staff person will "sell his/her" privacy and this could have a significant impact on patrons choice in hotel stays.

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