Marriott's core value and culture (unchanged for 80 years) have provided the framework for Marriott's international success. The "Marriott Way" as it is called is about SERVING. Serving, the associates, the customer and the community.
Serving the associates and helping them achieve success is fundamental in serving customers and the community. Satisfied employees in the service industry leads to employees that are eager to serve and satisfy customers. Satisfied customers lead to repeat business and new customers. Increased growth, market share and profitability is fully dependent on satisfied customers in this industry.
How is Marriott doing it the "Marriott Way?" Associates do whatever it takes to take care of the customer, take pride in their surroundings and pay attention to detail. Personally speaking, these attributes have resulted in one satisfied (4 satisfied counting each family member) customer with every single stay at a Marriott branded hotel. I've had numerous "bad" hotel experiences, but not once have I ever been slightly dissatisfied at a Marriott. Again, personally speaking, I like the "Marriott Way" when it comes to serving customers.
No comments:
Post a Comment